Worst Papa Gino's location. When I received my ord...

Worst Papa Gino's location. When I received my order the foods was so bad. The fries were very burnt and the burger was also burnt as well. I called to talk to a manager there was none on site, so I asked the women I was on the phone with if she can replace the order, she said no and said I can have a $10 credit instead. So I drove up to the location to see that the store was completely empty and the two co workers having a conversation (I just don't understand if the store isn't busy why they couldn't just replace the order). I made sure to drop off the food and get my money back.