The star is for the online ordering only. I actual...

The star is for the online ordering only. I actually really love the physical store and the experience shopping there all the time, but the online shopping experience is very bad. Last year, I ordered an item, the inside box is very dirty. There is not enough packing insides to make it feel any luxury. And this year, I bought two scarfs, one of them is the wrong colour. And both of them, do not make anyone feel any sense of luxury due to limited packing, even it is from Burberry. How can Harrods make this so wrong. The customer service is not helpful either. A lot of work needs to be done by customer themselves for mistakes made by Harrods. Very disappointing.