As another review said, it's hard to rate the stor...

As another review said, it's hard to rate the store as a whole when there are good parts and bad parts. However, as my overall impression left me feeling "I don't want to go back, I'll go to Selfridges next time", I have to give it two stars, which Google refers to as "disliked it".



Positive areas:
+ Hermes @ Beauty Hall, very helpful gentleman.
+ Laduree, classic service and not overcrowded.

Negative areas:
- Dior men's, completely ignored.
- Louis Vuitton men's, completely ignored.
- Prada men's, completely ignored.
- The entire menswear floor as a whole, really.

I stood for at least 10 minutes in each store, waiting for someone to come assist me while browsing the bags alone. This was most irritating in Louis Vuitton, as I was wearing several items of theirs at the time, so I was clearly identifiable as a regular customer of the brand.

Harrods as an institution should not be putting a black mark on LV's card, when I have had nothing but exemplary service in every other Louis Vuitton boutique and department in the world. It is not a question of waiting as I am used to LV being busy, but rather no eye contact being made, no greeting, no apology given, no host to "triage" customers nor any sort of indication they were aware of my presence in the store that left me feeling like I had made a wasted trip into town.

I didn't fare much better in the ladies' accessory hall Louis Vuitton either, but that was more a case of their queuing system not working on a department store mat with no defined entrance and exit. But at least there was some sort of queuing system, unlike upstairs on men's.

Overall I won't bother to stop by when next in London.