The worst customer service and response we've ever...

The worst customer service and response we've ever experienced. We have bought three homes in the last four years and done a couple refinances. Hands down this was the worst experience.

They do what they call a drive by appraisal and valued our home far below and then sent a message to contact them to discuss our options. We responded immediately. First, by email with the several comps that were not the quality, older than, and with smaller lots that sold for 25.00 or more per square foot within the last thirty days. Then we called and left voice mail after voicemail with no return for nearly a week. All the while still receiving a daily email at 7 am. We need to talk to you about your options please call.

We emailed her direct supervisor that was in a welcome email all of the comps and a long letter expressing our frustration.

Finally, a different "manager" called and asked us to send the comps to him. We did and he never got back to us.

Days go by and we are still receiving the 7 am email.

We decided to check out a local credit union and not only did we get a much better rate and terms we were funded with more money in less than a week.

We were shocked that we received what seems to have been a
"Hail Mary" email saying

Hello Richard,
Congratulations! your loan is cleared to close as soon as you e-sign your closing disclosure that was sent from docmailer@solex.com we can schedule you to close. Please email or call me once you have it signed.

It wouldn't show us the amount, terms, payment or anything without signing in and we were highly suspicious at that point and would never give business to a company that doesn't return phone calls, and respond to emails, especially when they are sending emails saying to contact them. This is production company built on volume, not customer service.

>>>>>Check local first!!! <<<<<

Oh, and by the way our credit union only charged us 391.00 for the loan that gave us $15,000 more.