Review of Hotel Marlowe, a Kimpton Hotel

3 years ago

1.

1.
The location is nice since it is connected to the mall. It's a cute place compare to 4 stars hotels that I stayed in before. The staffs and housekeeping are friendly and nice. And that's all the good things that I have to say about them.

2.
First of all, they didn't return the deposit of $100 from my husband's debit card once we exit the hotel till we have to call them up and tell them to do so. And yet they still charge us $0.01 (for I don't know what)

3.
The shower didn't work (it was broke when we arrived) and we told them the next day (when we are checking out since we only stayed there for a night.). They didn't do anything but just apologizing which was fine. It's funny that we have to bring this particular issue up to them to get them to return our $100. It's like they were trying to hold our money and blame it on us.

4.
Then today, they randomly charged us $43. My husband called them up and they said it was for parking. WE DIDN'T DRIVE TO THE HOTEL. We took a Lyft! They said they will cancel it but it hasn't fall off the account just yet.

We are blocking them from our bank immediately since they have the tendency to come up of random charges 2 weeks after we checked out.