Bao Guide

Review of Hotel de Crillon

On Saturday November 30, around 6:10 p.m., we want...

On Saturday November 30, around 6:10 p.m., we wanted to surprise our parents by inviting them to have a drink at Les Ambassadeurs bar.
Unfortunately, the haughty manager refused us access on the pretext that the bar is full. However, we found that the bar is half empty. In addition, we phoned
twice to book before coming. I ask him if there are no other solutions: he answers me with broad gestures "THERE IS NOTHING ELSE, THERE IS NOTHING ELSE, EVERYTHING IS COMPLETE". And goes away.

In front of his pretentious attitude towards my parents, my brother-in-law and my sister walk towards a hostess in the hallway. This one, more affordable, installed us in a living room
next to the Christmas tree. The impeccable service by ensuring the standard of service of the hotel, welcome with courtesy, taking care of my niece (9 months) and giving advice to
my mother (choice of cocktail) because it's HER BIRTHDAY. Finally, the level of empathy higher than his colleague.

As for me, I went to see the manager asking his name. He retorts me immediately: "I am the responsible f & b manager". I told him that I neither asked him his position and that even if it had been the hotel manager, his way of speaking was not appropriate. It was then that he answered me with a big hypocritical smile: "William". I thank him and go to join my parents. He came back 5 minutes later, interrupted me without embarrassment in my discussion with my parents without apologizing, and gave me his card with the same big hypocritical and haughty smile: William LUSTEAU.

I allow myself to point out three remarks in the way it works:

1 / Intuitive: NULL ("We anticipate ....."),
2 / Refined: NULL ("We are naturally gracious ..."),
3 / Committing: NIL ("We are addressing customers ...").

In another hotel or palace, an employee who makes this blunder would be invited to change position or even profession for "PROFESSIONAL INSUFFICIENCY".

To be treated like this by the F&B representative is fair: very very very HUMILITING.

Avoid this establishment if you are looking for perfection.