They gave away my room. My flight got in late and ...

They gave away my room. My flight got in late and by the time I got there it was about 3 AM. They put me in a hospitality lounge until about 8. I then was given a room that was not as nice as what i had reserved and had less than 1 hour to get ready for business meetings all day. I was not told about any of the services of the hotel. Other guests had to tell me about the buffet breakfast. The breakfast was nice, and the parking was nice though.