Ronie Lott

Review of Toyota of Alvin

Yesterday my daughter and I visited Keating Toyota...

Yesterday my daughter and I visited Keating Toyota hoping to purchase 2 vehicles. Our decision to visit this dealership was all because of the reviews, we had already had a good offer from another Toyota dealership but the location is too far out, and time is limited. We contacted Keating and initially touch base with Brenden/Brandon who did not show good customer service at all, I could immediately til he was all about selling which is ok but you got to win the customer over to sell and he miserablly failed,, basically left us standing in a spot more then 15 minutes so we walked to see if another sales person could assist. We had the pleasure of running into Victor, how convenient it was however that when we got into a car to test drive Brenden or Brandon reappeared out of nowhere like the Matrix asked if we're ready, and was told we rather go with Victor; a few words was exchanged that shouldn't have and Brenden or Brandon, finally walked away. After the test drive we decided to purchase assuming they meet our deal. To end this long story about our experience, Keating wanted to sale the car at the sticker price (MSRP) $27, 345. My daughter and I at the end of a 2 hour set down negation would have except 27,O00 out the door, but Keating wouldn't except that deal, had they excepted we would have given a 3,000 dollar down payment and drove off with the car given Keating our business. I gave a 3 star only because of Victor's amazing customer service, and his diligence to get us the best deal, we would have walked out after the second offer, but he was great so we entertained 5 more offers, unfortunately neither was exceptable after we gave what we would settle for already having a quote from another Toyota dealership. Shame his sales manager refuse an offer, makes me wonder if we we're another would our offer been excepted. None the less the reviews wasn't as accurate as far as Keating offering to match prices and giving every customer a great deal, I can't see how offering the MSRP cost a great deal.