The room was clean, but service is poor. We were o...

The room was clean, but service is poor. We were on the top floor and the A/C does not cool the room. Everyone up here says the same. The shower doesn't drain so it got very slippery taking a shower. I ordered extra towels when I booked the room. They weren't there so I called twice for them before I went down to the desk to get them. Just very sub par for a room that wasn't that cheap. EspeciallY for a Hilton property