Bugs and more bugs

Bugs and more bugs
We were very excited to stay here! Had one of the extra large 2 bedroom units with tons of room and views galore! The first night our grandkids had a lot of black ants in their bedroom so the guy came and sprayed it but sadly when we all woke in the morning there were more ants actually crawling on their beds and in their coloring pads. YIKES!!! Then we started to make coffee a roach fell out of the vent area onto the counter. TRIPLE YIKES!!! I called the front desk and the manager said he would enter comps for the night. I assumed incorrectly that the night was being comped, they gave us $150 off the rate for the inconvenience. To me, roaches and ants are more than an inconvenience in a 4 diamond resort. We were moved to another floor and sadly woke to an even bigger roach in the shower. On top of the bug issues, the service in the restaurant area was deplorable. It took 49 minutiae get fruit loops!
Areas for much needed improvement:
1) hire better pest control
2) don t tell your customers it s normal to have ants in your bed
3) don t tell your customers it s normal for roaches in a 4 diamond resort costing nearly $1000/night. No one wants to take roaches and ants home in their bags or on their grandkids!
5) restaurant service needs vast improvement the service was slow, they constantly go to serve the wrong table and then bring the items to the right person.
The thing that is amazing is the location and beach. The beach service was very good and we loved our time there.