Es Mosa (Es Morales)

Review of Agilis systems, llc

Stay away they DO NOT follow their Terms and Condi...

Stay away they DO NOT follow their Terms and Conditions of Service. 1rst of all the devices are not returnable. My husband cancer patient was out sick no work for a few months while in treatment and Linxup out of nowhere and without notice after 5 months they charged my account for $745.98. I NEVER received a letter from them, as their Terms and Conditions of Service states. "We will contact you by letter to your billing address or on your Device." I found out about the charge when they overdraft my account twice in 1 week. I called the company and ask for a call back from the billing department as they were not available and I am still waiting on that phone call. Shady way of doing business. The only thing this company has good is the customer service agent Daniel she was great and extremely patient. Otherwise billing is terrible. Part of their Policy: DISPUTE RESOLUTION : "We will contact you by letter to your billing address or on your Device." 34.1. "Disputes" are any claims or controversies against each other related in any way to our Services or the Agreement including, but not limited to, coverage, Devices, privacy, or advertising, even if it arises after Services have terminated this includes claims you bring against our employees, agents, affiliates or other representatives, or that we bring against you.
34.2. If either of us wants to arbitrate a dispute, we agree to send written notice to the other providing a description of the dispute, previous efforts to resolve the dispute, all supporting documents/information, and the proposed resolution. Notice to you will be sent to your address provided to us when you sign up for our service, and notice to us will be sent to: 16305 Swingley Ridge Road, Suite 100, St. Louis, MO 63017. We agree to make attempts to resolve the dispute. If we cannot resolve the dispute within forty-five (45) days of receipt of the notice to arbitrate, then we may submit the dispute to formal arbitration.