B T

Review of Aloft Brickell

Was lied to from the get go. Reservation was for a...

Was lied to from the get go. Reservation was for a larger room higher floor with breakfast. Was told that none of the higher floors were available because of remodeling but I had friends in 3 different rooms on the higher floors and they said that it didnt look like there was any remodeling. Was there for a wedding with a group of people, 2 hours before the event the hot water heater went out and they told me 2 different times that it would be fixed within 30 minutes and if there were a problem they call to notify me,neither were done. Ran into the guy fixing the problem and he was wearing flip flops and shorts and showed no interest in getting anything done. I showered in the cold water,my girlfriend didnt, the following morning I had to fight with them to get breakfast, they tried saying that only included the already complimentary stuff. Had to show them the reservation and how the price without breakfast and the one that I had said breakfast included in final price, I almost said screw it. Way to much hassle for the price. It seemed that they say things to you with no intention of doing anything and just want to get you to leave.