My wife and I regularly stayed here on New Year's ...

My wife and I regularly stayed here on New Year's Eve. About 7 years ago, we had a reservation for an overnight stay. As we were getting close, and after we dropped kids off to their grandparents, I called to verify fish or steak for our meal. The receptionist advised we had no reservation and they would not accommodate us. She then admitted my credit card was charged for the room but there was no place for us to stay as they had overbooked.
So, we went back and picked up my children from my in-laws and drove to McDonald's and then home.
I previously left a negative review after this event. To this day, no one at Gorham Bluff has apologized or expressed any remorse for this major foul up.