I put 1 stars because ... first because I spoke on...

I put 1 stars because ... first because I spoke online with a representative that I was interested in a Corolla hatchback manual transmission. And I told them that I had a car financed for a year and a half and if I had the possibility of changing it ... and they told me that it was possible to change it and that they had 3 Corolla manual hatchback available and that I had to make an appointment to see them and do a test drive. I made the appointment as they asked me.When I arrived to the appoiment there was nobody waiting for me I had to wait 15 minutes. After that a person came who did not tell me his name. He did not show interest in selling. I explained my situation and he could not help me and they did not have the vehicles they said they had. It's okay that all situations may not always be positive but please show some interest in helping the client.