As a disclaimer, the only reason I gave BMW a rati...

As a disclaimer, the only reason I gave BMW a rating of 3 stars is because of BMW themselves and not this dealership. I feel ripped-off and cheated regarding how they've handled my warranty claim. That said I feel somewhat bad giving them only 3 stars because my experience with this particular dealership has been stellar.

In terms of the dealership, all the staff are extremely friendly and helpful. The service department is a pleasure to deal with and go out of their way to make sure the client is satisfied. While I'm rather disappointed with BMW themselves, I tend to walk away with a smile after interacting with the service staff; to be honest not sure about sales since I don't have any experience there.

Not to single anyone out, since they are all great, but I've been dealing mostly with Andrei. He has been diligent, empathetic and professional every time. Not the same experience at the other location down south but this review is not about them; its a review about this particular location and they're outstanding when it comes to customer service and support.