J

James Burrell

4 years ago

Terrible. My family flew in for my wedding and sat...

Terrible. My family flew in for my wedding and sat there for hours to check in only to be told that they could check in to only 1 of their 3 rooms because there were flight attendants that weren't checking out until 9pm. The clerk suggested that all 6 of my family members pile into the 1 room and use the 1 bathroom to get ready for the events that evening and then they refused to rebook them at a different hotel. We also watched as other guest walked in and were checked into their rooms. Terrible customer service. Definitely did not uphold Marriott standards.

Comments:

No comments