It is impossible to deal with this department's cu...

It is impossible to deal with this department's customer service representatives. On a scale of 1-10, their comprehensive ability is about a 2. I requested that they change my water meter because it showed 280 gals per hour usage in the middle of the night, for over 8 hours, and they insist I have a toilet running somewhere. Being single and living in a small house.....I would hear a toilet running to the tune of 280 gallons an hour. I keep getting passed from person to person, who cannot relay the simple request, "I want to speak to an engineer about the operation of the meter." My opinion is that since it's electro-mechanical, it got stuck recording 280 gallons an hour, until I got up the next morning, actually used some water, and that kicked it back into correct operation.
I gave them 1 star because I still have utilities.