Checked into this hotel on 15 June and everything ...

Checked into this hotel on 15 June and everything was not very smooth from the start. I booked a room for two prior to arriving at this hotel. The check in staff greeted me as a HH Gold member. After completing the process, she told me that breakfast was charagable. When I asked about the Gold benefit, she checked and replied I have only got complimentary breakfast for 1 person. I argued that since my booking was for two, it should be for 2 persons, if not I would have booked a single rate. I eventually got the 2 complimentary breakfast but it felt like I was begging for it. No lounge access given coz she said I chose the breakfast, which will not entitle me to lounge access. But in the HH benefit it was was for both upgrade to executive lounge if possible and complimentary breakfast, but I really don't feel like begging again. Room and location is nice but staff service and familiarity on HH benefits is sorely lacking.