Arlene Gottesman

Review of MINI of Fairfield County

Nice people, but a bit disappointed at the cost fo...

Nice people, but a bit disappointed at the cost for a timing chain $ 3300...car 7 years old with only 16,000 miles... faithfully serviced 2 times a year... babied! I will appeal to corporate re price. Two independent mechanics said normal mileage for timing chain replacement is 50,000+ miles, not years. But, I only wanted mini service...so that's on me to have conversation with corporate.

Also, disappointed that they left me with less than 1/3 of a tank of gas when I picked up car. I brought it in with over half and filled the loaner to full (even though it was down an 1/8 per the service manager). Not good customer service on this one. If I hadn't been late for work I would have addressed this with their manager. He wasn't around and I was late.