Ana G

Review of Advantage Rent A Car

I rented a car from here for 4th of July. I booked...

I rented a car from here for 4th of July. I booked my reservation via Expedia and was quoted around $100. When I arrived in person, the rep, told us that there would be additional fees. The total came out to $180. We figured that was okay so we went on our trip. We arrived late on 4th of July and called Advantage 1-800 # to inquire if there would additional charges for dropping off the car in the morning. The rep stated no as long as we went before 7am. When we dropped it off, the car attendant took the keys and he didn't say much to us. We went on our way. Fast forward to the next day or so, my boyfriend noticed a charge of $240 on his checking account. He was extremely livid. I took it upon myself to call Advantage and had to speak to a manager. I basically asked why was our total $240 when we were quoted $180 and after going back and forth, I made it clear that this needed to be rectified ASAP and we were not going to be responsible for that extra $45. Ultimately, the manager stated he credited us $45 back but that it may take a while to show up on USAA's end. I will definitely not be renting from this location again since they are not upfront at time or rental on the total amount for a rental.