Tiara Gentry

Review of Edencrest

Booked a vacation for 15 people for four days. We ...

Booked a vacation for 15 people for four days. We stayed at Family Valley lodge 6 bedroom cabin. The first day one person was stung by a wasp on the secluded back porch. Second day TWO others were stung by wasp inside the cabin. Also on the second day a couple family members found a roach or two in the kitchen. We also called maintenance because our grill had not been working around 2pm. Maintenance did not come until 12pm the next day. We informed maintenance about the bug issue we were having, he informed us he would let pest control know. Pest control NEVER CAME! Our last morning in the cabin we were awakened by a sea of roaches in our kitchen! We had to throw all of our food away. We informed the office and customer relations of this issue and she only offered a $50 gift certificate/credit for our next vacation with them. DO NOT STAY HERE! Customer service is horrible and no customer resolution!