Rachel Heyde

Review of Direct Auto Insurance

This place is a joke. One of their drivers hit my...

This place is a joke. One of their drivers hit my brand new car on 1/4/19. I have called the company about 30 times, left 10 voicemails, and written about 5 emails to various email addresses. My insurance company has also called numerous times each week since the crash. Sometimes when I call, I am on hold for 30 minutes, which is quite delightful. In the 3 weeks after the crash, when someone would answer, they'd tell me they were waiting on the police report. I finally called the police department myself; the records clerk indicated this company had never even requested the report. I got a copy of the report myself and forwarded it on to the company. That was two weeks ago. Now every time I call (and actually get a hold of someone), they tell me my claim is "under review." Never once have I spoken to the adjuster (Martha), although I've left her and the supervisor (Jeanette) numerous voicemails. I am going to end up having to go through my own insurance to get my car fixed. I've contacted the Illinois Department of Insurance in hopes that this place will get shut down if they get enough complaints. This place is a total scam.