I bought my wife s 2019 Rogue from Riverhead Nissa...

I bought my wife s 2019 Rogue from Riverhead Nissan. It wasn t the most pleasant experience but spoke with management (Francois, the sales manager) after the sale and felt comfortable with the dealership. Late on Saturday, the check engine light went on and my wife asked me to have the car serviced. I went on line and scheduled an appointment for Monday morning. The site said that I would receive a confirmation, which I never received. Before I left to bring the car in, I phoned the dealership to confirm my appointment. I spoke with a young lady, Sabrina, in service, and she told me that I didn t receive confirmation because they couldn t do the check engine light until a week from Tuesday. However, if I brought my car in, they could change the oil. I was annoyed and said that the light was important and required immediate attention. She was not swayed to help. I said thank you and that I would take the car to another dealership. She said fine .

Now for the meat of this review. I called Smithtown Nissan and spoke with a senior service representative, Jim Fern. I told him that I did not purchase the car from his dealership, but asked for help with this problem. He told me that this was not a problem. He asked me if I could bring the car down to him today and I said yes. He told me that I would have to leave the car with him, but he would give me a dealership car until mine was repaired. I brought my car down, met Jim, and was pleased by his courtesy, politeness, but above all, his professionalism. He methodically took all the necessary information and explained all of the possibilities. He promised and DID call and text me when my car was done (about 4 hours after dropping off my car). While I understand that this is the way a service center is supposed to work, it seldom is. The entire staff, the young man tasked with selecting a loaner car of equal type of my car, the young lady (brenda?) tasked with insurance verification for the loaner, were pleasant, professional, courteous.

I left in the loaner car with the the nagging feeling that this dealership should be the poster boy for how a dealership should be. Again, all dealerships should be like this, but unfortunately they are not.

A car that they did not sell, they serviced as if I owned the dealership. After telling my wife this story, my wife said that the next time I have the car serviced at Smithtown Nissan, I should have them remove the Riverhead Nissan license plate frame and replace it with a Smithtown Nissan frame. I will do that and proudly display it.

Yes,again, they did their job, but they did it properly. I will now only buy and service my cars at Smithtown Nissan, they earned this.