I totally understand there are rules and approvals...

I totally understand there are rules and approvals needed to be made by insurance's in order to make sure one is covered and does not have to come out of pocket. My mother was due in here for an ultrasound, unfortunately she has been cancelled 3x, than she got a bill in the mail for NO SHOW. I literally called PCP and GYNO making sure all paper work was in order, so when she walked in today they would not tell her she was not approved. Some how, some way the staff at this location is lacking the ability to locate paper work or even read approvals. First, they could not find her on the schedule, second they tell her she was not approved.. All, in all she was approved and the female tech she was scheduled with was either gone for the day or on to her other patients. We made the appointment with a female for a reason. Very unfair she could not be seen after waiting about 3 weeks. The worst of all this is PCP and GYNO informed us they had sent over everything about 2 weeks ago. They can call and cancel appointments due to no approval, but at the same time send out NO SHOW FEE.

**** NEW FRONT DESK STAFF NEEDED OR SOMEONE TO BETTER MANAGE APPROVALS.