ibrahim turfanda

Review of Hamilton Aquatics

To whom it may concern,

To whom it may concern,

I am a true believer of recognising people who is doing his/her job perfectly but more importantly with passion. Sending you this so called recognition email to document you had such a powerful coach under your organisation. I would like to share with you our family s positive customer experience with Mr.Esam.

Our son had joined Hamilton Aquatics one month ago. Starting from the evaluation session until now, Mr.Esam s approach and communication is showing a true sportsmanship and a gentleman behaviour. As per my experience, I can rest assure you that his way of coaching & engaging the young swimmers via his diligent style in teaching and being a true partner for responding parent s request, are providing an outstanding customer experience. Our son, has significantly improved under his supervision from only able to swim free style to expanding to all 4 styles. Most importantly, he is willing to learn more and he himself is feeling that he is progressing from time to time right after he joined Mr.Esam s class.

As a parent, I also feel the same that his improvement is not by coincidence but coming from a strong role model like Mr. Esam. Because previously, we had one year experience with an other swimming club, but none of us didn t feel it that way. Swimming was a subtle enjoyment for my son, which your course transformed this to, under the coaching of Mr.Esam, enjoyment plus the skill development . A huge thank you for that!

On top of that, rest of the supporting team inside the swimming pool areas are extremely careful to be fully obliged to COVID related regulations. Relentlessly, the team is cleaning up every single touch point with disinfectants over and over again, not allowing anyone to touch the door by opening/closing the door by themselves when needed, welcoming everyone with hand sanitisers, limiting the number of the parents inside with extreme caution for safety distancing. Well done team!

As note: I am extremely happy with the decision i took to bring my two beloved ones to Hamilton Aquatics! Overall team's approach , especially, big kudos to Mr. Esam for being a true " coach and a teacher " for my bigger one as I previously documented above. I have another son going together with his brother to a lower level and i will leave an other positive feedback once i have time to write down my observations.