Donna Rand

Review of SmartChoice

I would like to speak to integrity and transparenc...

I would like to speak to integrity and transparency with this company first. I m a previous customer of AT&T and Vontage. We are a small company of 20 people and I spoke to a sales person and they are at their company by the name of Sherrie Moss. Sherry was initially speaking to me in regards to my HVAC company in this conversation started over a year ago. We had several conversations and she want me over with her personality as well as the things that the business offered including but not limited to the monthly charges. Do you want a pandemic I had time to stop and really look into the decision of moving our business phones we have been with Vantage for over eight years And my husband wanted to trim some of the spending and we saw an opportunity with switching over from Vantage to Smart choice. The go was a cut our bill in half and unbeknownst to us our bill would be raise by five dollars in our initial bill would be double when we received it. I spoke to everyone in the company that I could and I was told that all utilities companies charge a month in advance i ve been in business for over 28 years I ve never been charge a month in advance on any of my utility bills and anything that I was going to be charge I was told ahead of time the only thing that a company cannot let you know is how much the taxes and surcharges will be but they can t give you a percentage of what it might be so that you can kind of guesstimate. After I receive my bill and called the company very irritated because of their inability to be transparent, The only thing that I got was a lot of apologies and I m sorry I was supposed to tell you that that s not acceptable. I was tossed around from Sherrie to M$ichele to Elise. I feel taken advantage of for more than one reason I was told my bill would be $82 at the end my bill is $345 billed 2 month in advance.

My second grievance with this company is once you sign up there s a list of things that you need to do in order to get your phone system set up especially if you were taking your phone from one company to their company. I felt that this process should ve been told to me prior to my signing up with the company. so that I can have a level of expectation. It took us almost a month to get my phone system set up. Once everything was set up and the trans was complete, It took an addl week to get my phones connected. I dealt with all of this frustration to receive a $345 bill within 2 weeks of my phones being connected.

I want to cancel the service so bad but I can t because if I do I would have to pay them $2500-$3000 to get out of contract. So where I can t afford that because I am a small business and I know as they say they re used to dealing with multi million dollar business is not small businesses they re just getting into this arena one thing I need to know about this arena a business we are real people we are not corporations with several accountants to help spend and collect our money.

My responsibility in the matter is that I should ve followed my first mind it took them a year to get my business but during the pandemic we were trying to cut back on spending and wind up getting entangled with a company inferior to Vonage but more costly. I don t know what I could ve done differently because I did not have all the information to make a proper decision and I didn t know that I didn t have all the information. If you re a small business and you re not a multi million dollar company ask all the questions read their reviews and no company really bad to thousand So the five star reviews that you see reading with a grain salt then #readthisagain I can t make this up