We arrived at the hotel to find out that the Shera...

We arrived at the hotel to find out that the Sheraton was overbooked and did not have a room for us. We had booked several months in advance and were horrified to hear how common this practice is at this hotel. We were then moved to a neighboring hotel that was undergoing massive construction and given a room with less amenities than we had paid for. To acknowledge the disappointment and inconvenience of being overbooked, we were refunded the two nights while we were displaced in the other hotel. Once back at the Sheraton, our room was upgraded and we were given vouchers for the breakfast buffet which was substandard and clearly only used as a means to compensate guests for any number of disappointing experiences pushed on them by the hotel. We were also promised something special in our room as we were traveling for our 10th anniversary. However, nothing was in our room for us as promised.
In addition, the pool was in very clear need of cleaning, maintenance, and repair. The hot tub did not work, the chairs were dilapidated, the pool had broken tiles and chipping paint everywhere. In addition, maintenance was being done in a garden near the pool which released a pungent and offensive odor that filled the surrounding area.
Upon checkout, we experienced more issues as we were told our deposit had been refunded to us, but it had not. After a long wait and several phone calls later, we finally had this issue resolved. We were also told that being displaced to another hotel is usually a choice for clients. This information was upsetting to learn as we were not extended this courtesy and were told moving hotels for 2 nights was our only choice.
Overall, I am very disappointed with our experience at the Sheraton. From my experience this was not the quality I expect with a 4 star hotel. This experience was substandard and lacking in many ways. I feel like my husband and I were treated very poorly and I regret our decision to stay at this establishment. None of what we experienced at the Sheraton was worth the price we paid.

Since visiting, I have contacted the management at the Sheraton to share the issues experienced during our stay. The email response I received was less than desirable. They claimed no wrong doing, did not apologize for our experience, and basically dismissed our experience. I do not recommend the Sheraton Maui.