kayla bayla

Review of Pilo Arts

The hairstylist Jessica did an amazing job on my h...

The hairstylist Jessica did an amazing job on my hair and the washer was very sweet. The man in the front was a bit rude though, and I sensed discrimination against the customers that were POC AND customers who were either using a Groupon or weren t the regulars . Since Jessica has left the salon, I will as well because she was the only reason I put up with the stuck-up environment at Pilo Arts. Every single bad review gets the same copy and paste where the salon tries to redeem itself by trying to invalidate what the customers are saying instead of being professional and responding with an apology and asking if there s any way it can help. I assume I m going to get the same copy and paste reply attempting to invalidate my experience from Pilo Arts. I WAS a customer, not a competing salon. And the only reason I didn t contact the salon after my appointment is because my issue is with the salon s environment, not the hairstylist or washers themselves, which is not an easy fix. The only reason I m even writing this review is because the salon s Instagram page posted a picture with all of the positive reviews. When I came to see the negative ones, I saw that the responses were unprofessional and misleading towards customers who might actually think that these people who are sharing their bad experiences are lying. THAT is why I m writing this review. My review is genuine and factual, and should be taken into consideration.