Called this service this morning (2/17/2020) and t...

Called this service this morning (2/17/2020) and talked with Jean about my 2013 Equinox. Explained that the car was leaking oil and the mechanic who I first took it to said the rear main seal was blown and the problem may be related to a frozen PVC valve. I asked Jean 3 questions:
1) when might the repair be scheduled.
2) an estimate of how much it might cast
3) can they tow it or do I need to arrange for the tow.

Other than providing the phone number of a recommended towing service, I was told it is impossible to provide any more help until a diagnostic was completed by the dealer.

I realize that it is impossible to be precise with information shared over the phone, but still I find this response to be unsatisfactory. I'm calling other places for help.