Watch out for scorpions

Watch out for scorpions

We stayed 3 nights at the Pelican Eyes Resort with our two children aged 6 and 7. A 5 star hotel not so sure about that. Unfortunately, our experience did not live up to our expectations. First of all, we did not receive any information upon our arrival regarding the activities offered by the hotel, nor any information regarding wifi or the opening / closing times of the swimming pools.

Also, fumigation campaigns are of little use. At the price we paid, we didn't think we had to use mosquito nets to sleep. None were provided in the room and there was no facility to install ours. We then believed that we could let our guard down and sleep peacefully. Unfortunately, in the morning, my partner stepped on a scorpion on the bedroom floor. He was extremely lucky and didn't know how to get stung. There were two scorpions in the room. We were scared that one of our daughters could have been in her shoes. Also, there were spiders and an ant nest near the bathroom. We had one night to do. We notified the front desk and the staff were not happy to see our photos. We asked for a discount for the last night, but they never wanted to. They offered us a massage instead or to change rooms. We didn't want to have to re-pack and unpack for the remaining night. Nothing could be done, no other compensation was offered to us, other than a Raid-type insecticide cane.

In addition, we were offered free travel to Granada. We even asked twice rather than once that this transport was free. When they told us that no compensation would be offered to us for our stay, they also mentioned to us that the shuttle is not offered for free and that we would have to pay $ 80. However, in town this same service is offered at $ 50 !!!

Finally, the cleanliness of the room leaves something to be desired. We expect a lot more from such an expensive place. There was a pair of dirty socks from a former guest in the room when we arrived and the balcony is not maintained.

The prices for the various services offered are inflated by two and sometimes even three compared to the city.

We recommend that you avoid this hotel at all costs.