Jeffrey Walker

Review of Renaissance Tulsa Hotel & Conv...

I recently stayed one night. I reserved a suite wi...

I recently stayed one night. I reserved a suite with two double beds and balcony 7th floor and up for a certain price. Upon arrival they could not find my reservation. I was told that I would be getting free internet for my troubles, yet I just looked and was over charged. So apparently they lied about that. Customer service was hit and miss. Once my reservation was made, it went downhill from that. Didn't get the correct room that I played for and was charged for something I was told I would get free because of the hard process I went through to even get checked in. Rooms are fairly clean, a little out dated. Huge hotel with many amenities.