Ellen Sam

Review of Fayette Heating & Air

Emergency Call: Trampis Porter was able to determ...

Emergency Call: Trampis Porter was able to determine that the refrigerant was low. Dye that was injected into the system in May did not reveal any leaks to the outside unit. The coils were frozen inside snd would have to thaw before further diagnostics could continue. To get me through the night, he disconnected the outside unit to allow the coils to defrost and left the fan on for house ventilation. This was a late evening call. He explained that if the leak wasn t fount at the coils that procedures that would have to be done to determine the location of the leak. He left email to dispatch to contact me next date with follow up service to his service that night. He was thorough, efficient and polite.