Review of Colders Furniture/Kunzelmann Esser Furniture | DO NOT BUY COLDERS EXTENDED WARRANTY!!

3 years ago

DO NOT BUY COLDERS EXTENDED WARRANTY!!

DO NOT BUY COLDERS EXTENDED WARRANTY!!
About three years ago we bought what we thought at the time was a nice leather couch & loveseat, so we paid extra for the extended warranty on them. Recently the color literally began peeling off on a section of the loveseat, so we called to get it covered under the warranty. After 6 or 7 calls that only resulted in being put on hold for a half hour just to get disconnected, we just drove to the store to get it handled. The customer service lady there was kind and apologetic, and after seeing our pictures of the love seat assured us it would be covered and taken care of. A repair guy came a couple of days later to look at it and said they would get back to us about it. After several WEEKS we had to call them back again and go the the whole hold/disconnect deal again several times, only to be told by a disinterested lady"sorry, not covered" and then promptly hung up on.