Kathy Celani Review of Griffin Services
Our experience with Griffin Service has been excel...
Our experience with Griffin Service has been excellent. Our A/C went out Saturday morning. We called several companies those that actually answered their phone said they could not get out until Monday or later. We called Griffin Service; they answered the phone and said they could have someone out Sunday at 8 am.
Joe sent a text that he was on the way and sent a picture. He was here on time 8am. He was courteous and knowledgeable. Unfortunately our unit was beyond repair and we would need a new one. Joe contacted his manager Shane.
Shane came out that afternoon and went over our options. Shane was knowledgeable and did not pressure us in anyway. He gave us options and explained the differences, answered all our questions and was very upfront about what could be done and the cost. He even went up in the hot attic to check out the ducts. The installation was set up for Thursday but luckily he had a cancellation on Tuesday and got us in.
David, Mike N and Wesley come Tuesday and installed the unit. Wesley came in first to relocate a duct in the attic, not a pleasant job but did it without hesitation. They were all very professional and polite. They cleaned up when done and answered all of our questions. David walked us through the unit s functions when it was running.
We highly recommend Griffin Service and will use them again for servicing our A/C. Tom & Kathy Celani
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