Nancy Pochron

Review of K & R Truck Sales

CAVEAT EMPTOR...on the positive side, I was treate...

CAVEAT EMPTOR...on the positive side, I was treated with very great customer service when my alternator failed on my way into work. They were able to tow my car to the garage in a reasonable amount of time.

My shock came with the bill. I was charged over $130 for a 6.1 mile tow. $75.00 for the tow (which is reasonable) and over $50 mileage. What they failed to tell me is that K&R charges mileage based on their location to where I was located just east of Zeeland (which was 9.6 miles), then to where my garage was (6.1 miles) and then from my garage to their home base (4.3). They charge me a $56 mileage.

My insurance agent indicated that the bill was quite high for a 6 mile tow. I did call K&R and they reduced the bill to $100. I called several of their competitors in the area and I discovered that same tow would have been between $65 - $ 75. So before you call K&R, shop around. In spite of great customer service, you pay a premium for it.