I am always happy with my service from Arpis but I...

I am always happy with my service from Arpis but I DREAD calling. The woman who answers the phone seems like she hates people, hates her job and hates life. Rude. Makes it seem like she's doing ME a favour to book an appointment. Sighs like a snotty teenager if I ask her to repeat something. The absolute worst to deal with. Their field staff is so friendly and pleasant and knowledgeable, but they need to find someone with people skills to man the phones.