I am beyond frustrated with this company, totally ...

I am beyond frustrated with this company, totally inept!! My claim has been going on without any success for 17 whole months, I am no further down the road than I was at the beginning. If I don't contact them, they don't contact me, I have been pushed around from this person to that person - they are an absolute disaster, I am so angry at the moment with it all and to actually add insult to injury .... the latest person assigned to my case (and I only found this out by chance as I was calling them again to see what was happening!!) has sent me an email with this on the end of it!!

"In the meantime I have instructed our medical agency Premex to arrange an appointment for you to be assessed by an independent medical expert and you should receive an appointment from them shortly."

Like really!!! You fail to follow up with anything, you give the "other side" 28 days to respond to a barristers request and you fail to follow up with that and that is now two months into it!! Now I am to be assessed 17 months after my accident by some medical expert - utter piffle!! I am actually sick and tired of this so called law firm, knowing full well at the end of it all they are going to say "sorry about your luck, there will be no compensation for you because we couldn't be bothered anyway, but our law clerks need the experience."

DO NOT USE THIS FIRM!!