I was treated with great respect when filing my Re...

I was treated with great respect when filing my Renter's Rebate. I chose to put the refund into a Savings Acct being set up for me. I never heard back from the bank & I have no idea where my refund will be going. I could use your help on this. I did not have my Social Security Card with me, I had been told not to carry it. I had had taxes prepared by Prepare & Prosper for the previous three years & had the last two years filings with me. This complicated matters, but everyone that was involved to resolve this issue, were very gracious.
I would greatly appreciate your help.
Thank you.