**Edited** The below issues have been fixed. Howev...

**Edited** The below issues have been fixed. However, I am still rather disappointed after sending an email to the General Manager, Trey, that he could not find time to respond. As you see below, he did have time to respond to my review though. I just think that this is poor customer service and after all of these issues, the General Manager should be reaching out to us directly to make sure that everything has been dealt with and to offer his apologies. Because of this, I stand by my poor review of this dealership.

My fiance and I purchased a used 2013 Mazda 3 Hatchback from Brown's Fairfax Mazda in December 2017. We were thrilled to find exactly what we were looking for and are very happy with our purchase. We worked with Ricky in the preowned department and were very happy with his assistance.
I wish I could leave our review at that, however, since signing the papers to purchase the car, we have dealt with problem after problem. One of the first issues we encountered was that an employee had assured us that they sent the necessary paperwork to our credit union so that could get the approved car loan to pick the car up. Come to find out, the paperwork was never sent, possibly because the employee had gotten us confused with another customer. After figuring that out, another employee told us it was not their job to send the paperwork to our credit union because she was not our attorney. We finally got that all straightened out, and got the correct paperwork to our credit union and went to go pick the vehicle up with the full amount in hand. We ended up having to redo all the paperwork because it was done incorrectly. Once that was finished, we left, a little annoyed but very happy to have our new car, which we had spent months saving for to buy.
In January 2018, we received a notice from the DMV that our proof of insurance for our new Mazda 3 had never been received. Annoyed at this issue, we sent an email to the dealership to let them know that this was never done. They stated that this was not their error and was a problem with the insurance company, I am still looking into this. After submitting the application for our proof of insurance, we received another notice from the DMV which stated the information they have on record in regard to our title is incorrect. The title they have on record is from the original owner who purchased the vehicle in 2013. I am not sure how this happened or who is at fault but I have reached out twice to the dealership, including the General Manager, and have yet to get a response. Needless to say, we are very frustrated and will not be returning to this dealership to do business in the future. We are also recommending others not do business here or at least are warning them that it might be a massive headache if they do.