Richards Honda worked with us to finally reach a d...

Richards Honda worked with us to finally reach a deal; however, it was a miserable experience. We arrived at 11:00 and did not leave the lot with our vehicle until 5:30. We tried to do some business over the phone the day before to expedite the process, but the salesman never called back with answers to our questions regarding trade-in estimates and financing. When we arrived with our 2 year old and 10 month old, we immediately told our sales consultant we were serious about purchasing the vehicle we had already spoken to them about the previous day, and we did not want to be there all day because we had our small children with us. It took 2 hours to even begin negotiating. When that began, they added $1000 of additional fees and accessories. My husband had been told and I had been emailed the day before that price included everything and we would only be responsible for tax, title, and license. They did finally agree to remove these fees but not before complaining repeatedly about it. We left 2 1/2 hours into the process to go to lunch. While eating, we received a phone call that they were able to reach a deal they thought we would agree to. We arrived back at the lot at 2:30 and were there another 3 hours. They didn't begin to detail the car (after we arrived we found out it was actually a demo) until after all the paperwork was signed. While we waited 2 -3 hours to do our paperwork and for our car to finally be ready, the sales manager we were negotiating with before lunch walked past us multiple times and did not once stop to thank us for our business or even acknowledge our presence. Once the car was ready, our sales consultant realized there was not a full tank of gas and had us drive him a half mile down the road in 5:00 traffic to put gas in the vehicle. Then it was discovered that an inspection sticker was not put on the vehicle either. At that point, it was too late in the day to get an inspection sticker. The vehicle is also missing the washer fluid jets in the hood. It's a brand new vehicle, and I cannot understand why those are missing. We live over an hour away from the lot and now have to go to a local honda dealership to have those installed. I am happy with the vehicle and the price we negotiated, but I will never purchase a car from this dealership again. I expected much better customer service and an expedited process considering I had to entertain 2 children under the age of 3 for over 6 hours.