Despite having called several days earlier to canc...

Despite having called several days earlier to cancel, we were still charged for a night we did not stay. I've tried calling multiple times but cannot reach accounting, even after staying on hold several times for 30 minutes. When trying to speak to the front desk they transfer me immediately without even saying hello.

The stay was nice, but the way Hyatt has been handling this now that they already have our money is extremely disappointing and frustrating.