David Cook

Review of Greene Ford Company

They used to be great here and the customer servic...

They used to be great here and the customer service is still pretty good face to face but the actual work performed is what left me disappointed.

My issue was with them removing a bright lights fuse from my wife's Escape from the CB panel in the cabin. There was no need for it and though not leading to an unsafe condition, it led to me having to take time to troubleshoot the issue. Also they use impact wrenches and will strip your oil drain plug heads. After them doing this twice I stopped having anything to do with them.

Maybe it's just a few bad apples, but the service department isn't what it used to be. :(