I have had several very bad experienced with using...

I have had several very bad experienced with using the tolls. First, I have never received a bill from them until after a late fee has already accrued. One time I received a bill so late that I ended up paying a $20 late fee for a bill that was less than $5. When I spoke with the customer service representative, they informed me that I would be able to have a statement sent to my email since there was a problem receiving them through the mail. Not once have I ever received an email from them. I even confirmed that they had my email correct and I have still not received any emails. Second, I paid one of my bills and paid the late fee, even though I explained to them that I hadn't received any bills in the mail and I was told that it's my responsibility to ensure that I pay my bill on time whether I receive a statement or not. This is fine, but the last time I paid my bill plus the late fee, I received another bill in the mail saying I owed even more. Upon speaking with one of their representatives, I was told that they never received my payment (I didn't have a confirmation number because it is not provided after making a payment over the phone). I checked my bank statement and it showed the payment was withdrawn from my account. After letting the representative know that, he said I still had to pay an additional fee because although I made the payment that day, the late fee was applied before they received my payment. Usually payments take time to process, but since they didn't receive it on time (even though my bank statement shows that I paid it on time), I was charged the additional fee. It really did not make any sense to me and took me about an hour to get things straightened out. The representative told me he was being nice by not charging the additional fee, even though I shouldn't have had to pay it anyway. I feel like every single time I have had to use the toll, I end up paying much more than the original toll fee. How come I never receive a statement on time and why have I still never received an email from them (I check my junk mail frequently). If they aren't getting statements out to people, they should at least inform people about the the time frame they have to pay the bill before the late fees are charged. If you use the toll, just try to pay it immediately because you might not receive your bill until it's too late. BTW, they will send you to collections if you don't pay your bills on time, even if you haven't received a single bill, so just try to pay it immediately after using the tolls. I feel like I have been scammed by these people on too many occasions. They really take advantage of people because they know that people are often too busy in life to go out of their way to make a payment without receiving a bill.