Patrick Mehaffy

Review of JW Marriott New Orleans

We came to stay for the day. We needed a different...

We came to stay for the day. We needed a different room to accommodate one of us. They said they would have another room ready shortly. Three hours later, they did still did not have the room ready. And instead of telling us "it'll take a while, please go do something." they kept saying it was "almost" ready and that we "just" needed to wait for housekeeping to clear it for them. The room was very nice, and the lounge was great. But we lost a huge chunk of our trip to New Orleans sitting around waiting because of the staff.