Steve Azer

Review of Grand Wailea A Waldorf Astoria...

It's truly a grand, magnificent resort that just m...

It's truly a grand, magnificent resort that just misses the mark on a 5-star experience. The grounds are spectacular. The service is excellent. My main complaint is that they have a 5-star resort with 3-star beds. The mattresses in our Oceanview Deluxe room were old, uneven and lumpy. We requested a new mattress and if they did change it, it was replaced with another worn mattress. My only other niggle is that for Diamond members, there is no guest choice for continental buffet for breakfast, it is a prepared continental tray with the hotel's choice of muffin, fruit, etc. If you are staying multiple days eating the same selection it gets old and is not on par with other chains and properties who give you a full or continental buffet selection. The hotel stated Diamond upgrades are usually one room category upgrade, but they accommodated us with a multi-category jump which we were very appreciative of. The Humu Humu restaurant experience was magnificent. The $40/day valet service was generally prompt and included chilled water and optional beach towels for road trips. The spa services were very good if not a little dated and in need of some deep cleaning and new equipment in the common areas. The grounds, service and food get 5 stars, the rooms and spa 4. It is a grand resort, worth staying once. For me to choose this resort over other high end properties next time, I'd love to see them make the improvements suggested above.