Sylvia Tuggle

Review of Edencrest

Visit was May 27-June 1 2016. Great cabin! Lots o...

Visit was May 27-June 1 2016. Great cabin! Lots of room! Fabulous view! The people who own this cabin have spent time in decorating and making it very comfortable for visitors. This was a family vacation. We take our children and their wives on vacation each year and have never encountered problems. But this year we did. Dealing with the people that manage the cabin was a nightmare. When we arrived, the TVs did not work. Called immediately and reported and was told someone would come and check. Next day called again but office was closed. Left a message. Went to use the hot tub and it was not working. Office closed. Called and left message. Next day was a holiday. Office closed again. Had to leave a message again concerning the TVs and hot tub. Someone did come on third day and check TV but unable to fix. Also, someone came twice to work on hot tub but it never heated properly. We were out enjoying the mountians during the days but when we came back at night it would have been very nice to have been able to watch a little TV and relaxed in the hot tub. One reason we booked this cabin was the hot tub. The management people I spoke with were not concerned at all with the inconveniences we dealt with during our stay. I will never use Eden Crest Vacation Rentals again. They did offer us a free night if we came back sometime. No thanks!!!