Bugsy Malone

Review of Direct Auto Insurance

Worst company to have auto insurance with ever. I...

Worst company to have auto insurance with ever. I was treated with such disrespect and given the run around for over a month. First they decided they weren't going to cover my claim because they said I had no insurance. After proving to them that I did in fact have insurance it took over a month to get my car back. They had me pay my $500.00 deductible for repairs that cost them $377.00 (I have the invoice stating such). I was also charged a little over $400 for using the wrong towing company. Really? Who knew.......then they charged me for a tire. Shouldn't that have been covered under my insurance policy. Trying to get answers from my adjuster was like trying to pull teeth. He was much too busy to take my calls then when I asked him questions he replied that I should have to do the leg work to find my answers. I said isn't that what I pay you for. Trust me....you DO NOT want to work with these lowlifes.....it may cost more to go with a better company, but in the long run well worth it.