Shana Brown

Review of Rio Suites Hotel

My family and I have stayed here a couple times ov...

My family and I have stayed here a couple times over the last few years. Both times we stayed over a week. The fact that there is no microwave is really disappointing as my family and I have food allergies and can't just eat anywhere. We spent a lot of time using a hair dryer to heat our food. (There is a fridge, though! Yay!) The hotel is pretty outdated. My toilet was running and couldn't be used when I checked in. I called the front desk and they didn't fix it for 4 1/2 hours. I called every half hour. I asked for another room, but there wasn't another. When someone came, he had to take the entire toilet apart and replace the tank. Toilet pieces were all over the room at 10:30 p.m. after I just got off a 5 hour flight with 2 children. Because that is exactly what I want to deal with... (Luckily, the maintenance guy was super nice and made the situation okay. The hotel comped me a $30 food credit which we couldn't use due to food allergies...) The sliding lock on my room door didn't work. My room key worked maybe half the time. My fire alarm battery went dead and chirped for over an hour before someone finally came to fix it. It was 12:30 a.m. when someone came. One of the four elevators didn't work for our entire 8 day stay. Despite all those mishaps, I really enjoy this hotel! The staff is very helpful and just delightful. We absolutely love the Kiss arcade and putt-putt (even with the games that were broken). The pools and hot tub are clean/crystal clear, not over chlorinated and not too crowded. We love their shops/vendors and Hash House a Go-Go was great with our food allergies. Would I stay there again? Absolutely!