Lia DiRico

Review of Snug Pet Resort

I only gave Snug 2/5 stars because of the facility...

I only gave Snug 2/5 stars because of the facility and how great the area for doggy daycare is - otherwise, I would not recommend going here. We've tried daycare here twice and my dog loves the daycare turf area however the vet experience was sub par. They told me over the phone they had openings right away so that made me believe they weren't busy, I came to drop off my dog around 11:30am and they said go home and wait for a call. Well, around 2:30pm I'm thinking "why haven't they called yet?"

I finally get a call shortly after around 3:00pm. It's the doctor and he's saying how he wants to order every test under the sun AND give my dog 4 different meds because his medical issue isn't obvious upon examination. I understand that dogs cannot just tell you what's wrong with them so ordering the tests made sense to me, but what didn't make sense is why it took them 3.5 hours to determine that they can't find anything wrong with him. No call for updates at all. The doctor said I'd be receiving a call back with quotes and we can choose any amount from the list of stuff he wanted to do, this call back didn't even occur until almost 4:00. What was going on the whole time? Were they actually busy and didn't give me a heads up or did they completely forget about my dog?

Overall bad vibes with the vet experience especially when I was given attitude over the phone about just wanting to pay for the meds and omitting any tests because at this point I just wanted to take my dog home.

The second time we came for daycare I got bad vibes again when the woman collecting the dogs at the door refused to put the slip lead on my dog to take him in. He was visibly stressed out because of the vet experience the week prior, and just needed some comfort from the staff which was very obviously not given, in fact my friend standing there confirmed the attitude she was giving me as well. Other dogs were waiting to be dropped off for daycare while she let me struggle to get my dog inside. As soon as any staff member gets indie the door they take their mask off, too, so clearly so serious COVID protocols being taken here either.

I was impressed with his first day of daycare at Snug but after the lack of compassion I felt from the staff on the second and third visit told me I shouldn't go back.