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Benny the Builder

4 years ago

Wow! I am always the Mr. Do It Yourself person. Ju...

Wow! I am always the Mr. Do It Yourself person. Just upgraded to a new Iphone and was having problems with sending videos/voice memos to other people. I reached out to Apple several times and was quite disappointed with there customer service as of late. In the old days apple support was amazing and this time I did not want to get close to a mall for the genius bar. I had to put a video compilation together for email to the court system and I needed it the next day. I reached out this establishment only to be met by Anthony over the phone which went the extra distance in trying to walk me through a few steps and then asking me to come in as he stated he could get this completed for me. Both Kenny and Anthony worked on my issue ASAP. Some type of software issue with my phone but close to two hours later the video file that I needed for court day was done. They barely charged me. Quite impressive as when you call anywhere you want to feel important and Anthony and Kenny did that for me. Thank you again and I will definitely call these two when I will have any issues with my computer.

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